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Terms and Conditions of Sale

Thereafter we will refer to:

"Site": the https://www.candylabtoys. fr

"Seller" or "Company": La Société PONPON SASU with a capital of 1500 euros; 251, rue Saint-Martin, 75003, Paris; Phone 01 58 59 00 81; E-mail address; RCS of Paris n°494 372 048

The Internet user visiting the Site and interested in the Products and Services offered by the Seller is invited to read these GTC carefully, to print them and/or to save them on a durable medium, before proceeding to an order on the Site.

The Customer acknowledges having read the GTCs and accepts them in full and without reservation.


Seller markets Products and Services through the Site. The list and description of Products and Services offered by the Seller can be found on the product pages.

Article 1 - Purpose

These General Terms and Conditions of Sale determine the rights and obligations of the parties in connection with the online sale of Products or Services offered by the Seller.

Article 2 - Prices

The prices of our products are indicated in euros all taxes included (VAT and other taxes applicable on the day of the order), unless otherwise indicated and excluding processing and shipping costs. 

In case of an order to a country other than metropolitan France the Buyer is the importer of the product(s) concerned. Customs duties or other local taxes or import duties or state taxes may be payable. These rights and sums are not within the competence of the Company. They shall be borne by the Buyer and are his entire responsibility, both in terms of declarations and payments to the authorities and competent bodies of his country. We advise you to inquire about these aspects with your local authorities.

All orders regardless of their origin are payable in Euros.  

The Company reserves the right to modify its prices at any time, but the product will be invoiced on the basis of the rate in force at the time of validation of the order and subject to availability. 

The products remain the property of the Company until full payment of the price.  

As soon as the Customer takes physical possession of the ordered products, the risks of loss or damage of the products are transferred to the Customer.

Article 3 - Orders

The buyer can place an order on the Site. The contractual information is presented in the French language and will be confirmed at the latest at the time of validation of your order.  

The Company reserves the right not to register a payment, and not to confirm an order for any reason whatsoever, and more particularly in the event of a supply problem, or in the event of difficulty concerning the order received.

Article 4 - Validation of your order

Any order appearing on the Site assumes adherence to these General Conditions. Any confirmation of order entails the full and complete adherence of the Buyer to these General Terms and Conditions of Sale, without exception or reservation.  

All data provided and the recorded confirmation will be worth proof of the transaction. 

The buyer declares to have perfect knowledge of them.  

The confirmation of order will be worth signature and acceptance of the operations carried out.

A summary of the information of your order as well as a link towards the present General Conditions, will be communicated to you via the e-mail address of confirmation of your order.

Article 5 - Payment

The fact of validating your order implies for the Buyer the obligation to pay the price indicated.  

The payment of your purchases is made by credit card through the secure system Stripe.

The debit of the card is made only at the time of shipment of the order.

Article 6 - Withdrawal

In accordance with the provisions of Article L.121-21 of the Consumer Code, the Buyer has a withdrawal period of 14 days from receipt of his products to exercise his right of withdrawal without having to justify reasons or pay a penalty.  

Returns must be made in their original condition and complete (packaging, accessories, instructions). In this context, the responsibility of the buyer is engaged. Any damage suffered by the product on this occasion may be such as to defeat the right of withdrawal. 

Return costs are at the expense of the Company if the returns come from the following countries: France, Belgium, Luxembourg. Otherwise, the return costs are borne by the Buyer.

In case of exercising the right of withdrawal, the Company will proceed to the reimbursement of the sums paid, within 14 days following the notification of your request and via the same means of payment as the one used during the order. 


In accordance with the provisions of article L.121-21-8 of the Consumer Code, the right of withdrawal does not apply to:  

The supply of goods made to the specifications of the consumer or clearly personalized.

The supply of goods likely to deteriorate or expire quickly.

Article 7- Availability

Our products are offered as long as they are visible on the Site and within the limits of available stocks. For products not in stock, our offers are valid subject to availability from our suppliers.

In case of unavailability of product after placing your order, the Company will inform the Buyer by email. The order will be automatically cancelled and no bank debit will be made.

Article 8 - Delivery

The products are delivered to the delivery address indicated during the ordering process, within the time period indicated on the page "Deliveries and Returns". 

In the event of a delay in shipment, an email will be sent to the Buyer to inform him/her of a possible consequence on the delivery time indicated.

In accordance with the legal provisions, in the event of a delay in delivery, the Buyer benefits from the possibility of cancelling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime the Buyer receives the product, the Seller will proceed to reimburse the Buyer and the shipping costs under the conditions of Article L 138-3 of the Consumer Code.

In the case of deliveries by a carrier, the Company cannot be held responsible for late delivery due exclusively to the Customer's unavailability after several proposed appointments.

Article 9 - Warranty

All our products benefit from the legal guarantee of conformity and the guarantee of hidden defects, provided for in Articles 1641 and following of the Civil Code. In case of non-conformity of a product sold, it can be returned, exchanged or refunded.  

All claims, requests for exchange or refund must be made by email within 30 days of delivery.

The products must be returned to the Company in the condition in which the Customer received them with all the elements (accessories, packaging, instructions...). The shipping costs will be reimbursed to the Customer on the basis of the invoiced rate and the return costs will be reimbursed upon presentation of the receipts. 

The provisions of this Article do not prevent the Buyer from benefiting from the right of withdrawal provided for in Article 6.

Article 10 - Liability

The products offered comply with the French legislation in force. The Company shall not be held liable in the event of non-compliance with the legislation of the country where the product is delivered. It is the Customer's responsibility to check with the local authorities the possibilities of importing or using the products or services he/she plans to order. 

In addition, the Company shall not be held liable for damages resulting from misuse of the product purchased. 

Finally, the Company shall not be liable for any inconvenience or damage inherent in the use of the Internet network, including a break in service, external intrusion or the presence of computer viruses.

Article 11 - Applicable law in case of disputes

The language of this contract is the French language. The present conditions of sale are subject to French law. In case of dispute, the French courts will have exclusive jurisdiction.

Article 12 - Personal data

The Company reserves the right to collect nominative information and personal data concerning the Customer. They are necessary for the management of orders, as well as for the improvement of the services and information that the Seller makes available to the Buyer.

They may also be transmitted to the companies that contribute to these relations, such as those responsible for the execution of services and orders for their management, execution, processing and payment.  

This information and data is also kept for security purposes, in order to comply with legal and regulatory obligations.

In accordance with the law of January 6, 1978, you have the right to access, rectify and object to nominative information and personal data concerning you, directly on the website.

Article 13 - Archiving

The Company will archive order forms and invoices on a reliable and durable medium constituting a true copy.

The Company's computerized records will be considered by all parties concerned as proof of communications, orders, payments and transactions between the parties.