This site is edited and distributed by PONPON SASU with a capital of € 1,500
Headquarters: 251, rue Saint Martin, 75003 Paris - France
Registered with the RCS of Paris under number 494 372 048
Intra-community VAT number: FR27 494 372 048
Siret: 494 372 048 00053
APE code: 4642Z
Director of publication: Stéphane Poncelet
Respectful of the trust you place in it by providing it with some of your personal data, PONPON attaches the greatest importance to their protection and confidentiality.
This Privacy Policy describes the principles that PONPON respects when collecting, processing and storing your personal data and the guarantees of your rights over these data (confidentiality, access, security):
Who is responsible for processing your data ?
What data do we collect?
Why do we collect your data?
Who are your data intended for?
How long do we keep your data?
What are your rights?
How do we protect your data?
Our management of cookies < / p>
La société PONPON SASU, dont le siège social est 251, rue Saint Martin, 75003 Paris, immatriculée au Registre du Commerce et des Sociétés de Paris sous le numéro 494 372
The company PONPON SASU, whose registered office is 251, rue Saint Martin, 75003 Paris, registered in the Paris Trade and Companies Register under number 494 372 048 is responsible for processing personal data collected on the site www.candylabtoys.fr (hereinafter the Site).
The term "Data" refers to any personal information that can be used to identify you as an individual and that you provide to the Data
The processing of your personal data allows us to provide you with the services of the Site, to ensure the improvement of our services and to maintain a secure environment.
Your data is processed for the following main purpose:
to carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer service, loyalty program, etc.);
And more specifically for:
• the management of your Account , your registration and your connection to our site, as well as the provision of the services to which they respectively give access (online ordering, private sales, newsletter sending, etc.);
• the management of your orders ;
• the management of the delivery of your orders ;
• the management of customer relations and your complaints ;
• the creation of a customer database for the purposes of loyalty, prospecting, promotion, marketing studies (improving your user experience and our services) and this, in accordance with the regulations in force;
• ensure personalized navigation on the Site: make our Site easier to use and adapt our products and services to your interests and needs (proposal associated products based on gender, history of last viewed products, personalized recommendations);
• for statistical purposes ;
• the compliance of PONPON with its legal obligations as a publisher of electronic communication services to the pub lic online (preventing or detecting fraud, abuse, managing security incidents, uses and violations of our general conditions of use, improving navigation conditions, etc.).
< / p>Controller in order to register on the site to create an account, receive information or place an order online.
Only the data necessary for the proper execution of our e-commerce and retail activity of the items and services offered on the Site.
< p>The personal data we collect include:
Your contact details (title, surname, first name, email, phone number, full address, etc.),
Your personal information (date of birth, gender, etc.),
Your delivery information (name / surname, street, postcode, city, country, delivery comments, etc.)
Your personal preferences, including your marketing preferences (subscriptions to our newsletters, language, etc.) and in terms of cookies (technical information: technical logs ues, IP address, etc),
Information on the products you have viewed,
Bank payment data,
Your history orders,
The history of your emails exchanged with customer service.
The creation of an account on the Site requires the creation of a password. This password is encrypted and known only to you. It is not possible for us to access it. If you forget your password, a link to define a new password will be sent to your contact email.
The processing of your personal data allows us to provide you with the services of the Site, to ensure the improvement of our services and to maintain a secure environment.
Your data is processed for the following main purpose:
to carry out operations relating to our commercial relationship (orders, payment, deliveries, invoices, accounting, satisfaction survey, consumer service, loyalty program, etc.);
And more specifically for:
• the management of your Account , your registration and your connection to our site, as well as the provision of the services to which they respectively give access (online ordering, private sales, newsletter sending, etc.);
• the management of your orders ;
• the management of the delivery of your orders ;
• the management of customer relations and your complaints ;
• the creation of a customer database for the purposes of loyalty, prospecting, promotion, marketing studies (improving your user experience and our services) and this, in accordance with the regulations in force;
• ensure personalized navigation on the Site: make our Site easier to use and adapt our products and services to your interests and needs (proposal associated products based on gender, history of last viewed products, personalized recommendations);
• for statistical purposes ;
• the compliance of PONPON with its legal obligations as a publisher of electronic communication services to the pub lic online (preventing or detecting fraud, abuse, managing security incidents, uses and violations of our general conditions of use, improving navigation conditions, etc.).
< / p>
The personal data collected is processed by internal employees at PONPON to provide you with the services you request and in accordance with the purposes defined.
PONPON undertakes not to sell your personal data to third parties .
PONPON may have to transfer your personal data to certain service providers and partners who help it to provide and improve its services, such as:
Logistics and delivery service provider (carriers , couriers),
Technical service provider (Internet access providers, companies specializing in IT and telematic services),
Payment service provider (banking operators),
Marketing provider (companies carrying out marketing activities [including social media organizations], companies specializing in market research and data processing, companies offering call center services, companies providing publishing services and distribution).
In its capacity as controller, PONPON ensures that all of its service providers and partners, subcontractors or co-controllers comply with the General Regulations on Data Protection (RGPD) and that they implement in particular all technical and organizational measures to ensure the confidentiality and security of your data. PONPON takes all appropriate measures to ensure the security of such transfers by one of the following measures:
either by obtaining your express and unequivocal consent to share your personal data with these third parties,
either by concluding data transfer contracts incorporating the standard clauses of the European Commission or by requiring compliance with the provisions of Article 28 of the General Data Protection Regulation.
In accordance with the laws and regulations in force, we do not keep your data beyond the period strictly necessary for the purposes pursued above and this period varies depending on the purpose of the processing.
At the end of this retention period, your data will be permanently erased or made irreversibly anonymous.
Data from your customer account and your loyalty program
5 years from the end of relations with the Site. The delay starts from either the last order, or the last connection to your customer account, or the last call to customer service, or sending an email to customer service, or a click on a link hypertext of an email sent by PONPON, or the placing of products in the basket without finalizing the purchase.
At the end of these 5 years, an email asking if the customer wishes to continue to receive commercial prospecting will be sent. In the event of no response or negative response, the customer's data will be permanently deleted or anonymized.
Purchase data
Storage of invoicing data until # x27; at the end of the corresponding accounting period and the legal retention period (10 years).
Payment data
Retention of details from your payment until the certification of the payment and the completion of the relevant administrative and accounting formalities concerning your right of withdrawal and the conditions applied to contest the payment.
Subscription to advertising communications
Retention of your data for this purpose until the end of the service or until you cancel your subscription to the service which can be done at any time moment (by clicking on the "unsubscribe" link at the end of our newsletters).
In accordance with applicable regulations, you have the right to query, access, modify, limit, rectify, delete and oppose your personal data, as well as that of the right to define directives relating to the fate of your data after your death.
You can withdraw your consent at any time to receive our commercial information.
You can request to receive a copy of all personal information in our possession.
You can exercise the above rights by contacting us
Candylab France
251, rue Saint Martin
75003 Paris
assistant@candylabtoys.fr
In accordance with the regulations, you can lodge any complaint with the competent supervisory authority in France: CNIL - 3 Place de Fontenoy, 75007 Paris.
We ensure the security of your personal data by implementing enhanced protection through the use of specific technical and organizational security measures aimed at preventing your personal data from being used unlawfully or fraudulently.
We take particular care to ensure that your personal data is not disclosed, distorted, damaged / altered or that unauthorized third parties have access to it.
We train our employees and collaborators in the importance of confidentiality and the protection of personal data. We limit the number of employees who have access to your data to those who directly contribute to providing you with quality services.
We use various cookies on the site to improve the interactivity of the Site and our services.
8.1 WHAT IS A "COOKIE" ?
A "cookie" is a file of limited size, generally made up of letters and numbers, sent by the internet server to the browser cookie file located on your computer's hard drive.
8.1 WHAT COOKIES DO WE USE?
We use different types of cookies, the purposes of which are described below.
Cookies strictly necessary for the operation of the site
These are cookies essential for browsing our site (such as session identifiers) which allow you to use the main site functionalities and secure your connection.
For example, they allow you to directly access reserved and personal areas of our site, using identifiers or data that you may have previously entrusted to us. Without these cookies you will not be able to use the site normally, we do not recommend that you delete them.
Functional cookies
These cookies are not essential for browsing our site but make it possible to optimize its operation and give you access to specific functionalities.
They also allow you to adapt the presentation of our site to preferences display of your terminal. These cookies allow you to have a smooth and personalized navigation.
Placing cookies on your terminal is the easiest and fastest way to personalize and improve your user experience.
Analytical cookies
These are cookies that allow us to know the use and performance of our site, establish statistics, volumes of visits and use of the various elements of our site (content visited, routes) allowing us to improve the interest and ergonomics of our services.
Sharing cookies (social links)
Our site contains sharing links to Facebook, Twitter, Instagram, Pinterest, and other similar social network, which you allow content from our site to be shared with other people. When you use these sharing buttons, a third-party cookie is installed. If you are connected to the social network while browsing our site, the sharing buttons allow you to link the content viewed to your user account.
We invite you to consult the privacy protection policies of these social networks in order to become aware of the purposes of use, in particular advertising, of the navigation information that they can collect using these application buttons.
The Advertising cookies
These are cookies used to offer you advertising tailored to your areas of interest, on our site but also on other sites. They are used in particular to limit the number of times you see an advertisement and to help measure the effectiveness of an advertising campaign.
The relevance of the advertising content displayed on your device can also be achieved by the 'association of navigation information from your terminal on our site with the data you have provided to us.
The refusal of these advertising cookies has no impact on the use of our site. However, refusing them will not stop advertising on our site or on the Internet, it will only have the effect of displaying an advertisement (which does not take into account your interests or preferences. ).
These cookies are mainly third-party cookies and mainly depend on advertising agencies.
Candylab France
251, rue Saint Martin
75003 Paris
assistant@candylabtoys.fr